PRIVACY POLICY 
 Last Updated: May 8, 2025 

1. INTRODUCTION 

     Gordon Services LLC ("we," "our," or "us"), located in Anderson, Indiana, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.gordonservicesllc.com), use our services, or interact with our business. 

2. INFORMATION WE COLLECT 
2.1 Information You Provide: 
- Name and contact information 
- Service address and property details 
- Payment information 
- Communication preferences 
- Service history and feedback 
- Photos or videos of service locations 
- Warranty and satisfaction information 

 2.2 Information Automatically Collected: 
- IP address 
- Browser type 
- Device information 
- Usage data through HouseCall Pro 
- Cookies and similar tracking technologies 

3. HOW WE USE YOUR INFORMATION 
We use collected information for: 
- Providing and maintaining our services 
- Processing payments through secure platforms 
- Communicating about services and appointments 
- Improving our website and services 
- Ensuring customer satisfaction 
- Complying with legal obligations 
- Marketing communications (with consent) 
- Service bundle offerings and seasonal promotions 

4. DATA SHARING AND DISCLOSURE 
 We may share your information with: 
- HouseCall Pro (our service management platform) 
- Payment processors 
- Service providers and contractors 
- Legal authorities when required by law 
- Professional service providers (accounting, legal) 

5. DATA SECURITY 
We implement industry-standard security measures including: 
- SSL encryption 
- Secure data storage 
- Regular security assessments 
- Limited employee access to personal data 
- Protected customer satisfaction records 

6. YOUR RIGHTS 
 You have the right to: 
- Access your personal data 
- Correct inaccurate data 
- Request deletion of your data 
- Opt-out of marketing communications 
- Review service satisfaction records 
- File a complaint with relevant authorities 

7. CALIFORNIA PRIVACY RIGHTS (CCPA COMPLIANCE) 
California residents have additional rights under the California Consumer Privacy Act (CCPA), including: 
- Right to know what personal information is collected 
- Right to delete personal information 
- Right to opt-out of the sale of personal information 
- Right to non-discrimination for exercising CCPA rights 

8. CHILDREN'S PRIVACY 
We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately. 

9. THIRD-PARTY SERVICES 
Our website integrates with:
- HouseCall Pro for scheduling 
- Payment processors 
- Analytics services 
Each third-party service has its own privacy policy. 

10. CHANGES TO THIS POLICY 
    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. 

11. CONTACT INFORMATION 
For privacy-related inquiries: 
Gordon Services LLC 
Anderson, Indiana 
Phone: (765) 623-3920 
Website: www.gordonservicesllc.com 

12. COOKIES POLICY 
 We use cookies to:
- Maintain your session 
- Remember your preferences 
- Analyze website traffic 
- Improve user experience 
- Track service satisfaction 

13. DATA RETENTION 
 We retain personal information for: 
- Active customer accounts: Duration of service relationship 
- Inactive accounts: 24 months 
- Financial records: 7 years (as required by law) 
- Marketing data: Until opt-out 
- Warranty and satisfaction records: Duration of warranty plus 24 months 

14. BUSINESS TRANSFERS 
If Gordon Services LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. 

15. LEGAL BASIS FOR PROCESSING 
We process personal information based on: 
- Contract performance 
- Legal obligations 
- Legitimate business interests 
- Your consent 
- Customer satisfaction guarantee fulfillment 

16. DISPUTE RESOLUTION 
Any privacy-related disputes will be resolved through: 
- Direct communication 
- Mediation 
- Applicable legal channels in Indiana 

17. SERVICE AREA AND JURISDICTION 
We primarily operate in Madison County, Indiana, and surrounding areas. This policy is governed by Indiana state law and applicable federal regulations. 

This Privacy Policy is effective as of May 8, 2025, and complies with all applicable federal and state privacy laws.